Integration / API Concept
SupportPilot — AI support agent for an online store
AI answers customers in Telegram and on the website using the knowledge base and order data, and hands complex cases to an operator with a ready summary.
This is a concept: we designed the solution and interface to show what we can build. We'll build one like it for your business — leave a request below.
Features
Answers within seconds, 24/7
Answers from the knowledge base with a source link
Order status from the store's API
Hand-off to an operator with a summary
Hints on what's missing from the knowledge base
Challenge
Most support requests are the same questions: where is my order, how do I pay, how do I return, how do I activate. Operators drown in routine, and at night customers wait until morning. The goals:
- answer instantly and only with facts — from the knowledge base and order data, without making things up;
- honestly hand over to a human what AI can't solve;
- show which answers are missing from the knowledge base.
How it works
- Knowledge base: website, PDFs, Notion and Google Sheets are indexed automatically, and every answer links to its source.
- Order data: AI gets status, delivery and amount through the store's API and answers about the specific order.
- Actions: release a device, send a payment link, start a return — with buttons right in the chat.
- Hand-off to a shared Telegram chat with a short summary: who the customer is, what they bought, what has already been offered.
- Web panel: inbox from Telegram, the website and WhatsApp, answer ratings, request topics, questions the knowledge base can't answer.
- Quality control: no promises outside the rules, a log of every answer.
Screenshots
